botario is the better chatbot management platform for Rasa and is suitable for large corporations and technically savvy users as well as for smaller agencies, medium-sized businesses and departments without IT expertise. botario is perfect for the automatic processing of requests with the help of AI-based voice and chat bots, on the web/per app or on the phone and runs either completely locally or in the cloud.

botario is the better chatbot management platform for Rasa and is suitable for large corporations and technically savvy users as well as for smaller agencies, medium-sized businesses and departments without IT expertise. botario is perfect for the automatic processing of requests with the help of AI-based voice and chat bots, on the web/per app or on the phone and runs either completely locally or in the cloud.

Easy to use for specialist departments

In practice, chatbot systems have to be maintainable and operable by employees of the specialist departments. botario offers an intuitive interface that is easy to understand even for non-technical employees. Through the role-based access system, experts have access to all functions of the Rasa stack at any time, including the programming of their own actions and the adjustment of the training pipeline.

More features, easy deployment

botario offers many additional comfort functions such as the monitoring of training data quality by the content improver, an expiration date for bot replies, the deletion of chat histories in compliance with data protection laws, etc. For easy and secure deployment processes, botario comes with one development and one production instance, which can be managed from the same interface.

More Features

Rasa

botario is based on Rasa, the leading open source conversational AI stack. This ensures the usage of the latest AI language models.

RPA Integration

botario can connect any number of third-party systems via open REST-APIs and/or freely programmable scripts so that entire processes can be fully automated.

Offline/On-Premises

Since the platform can run completely offline and on-premise, applications with sensitive data and the highest data protection requirements can be implemented with ease.

Multi Channel

Whether website, WhatsApp, Facebook-Messenger, voice assistant or telephony. No matter if text or voice interaction, botario supports every form of conversation.

Multilingual

botario works with all languages. Even highly specific technical jargon can be learned and processed by the transformer-based AI language model without any problems.

Multi Instance

botario offers the possibility to manage several different chatbots over one platform. Voice bots, telephony, live chat and chat bots can be managed centrally in one tool.

Livechat

botario contains a fully integrated live chat component, including roles and competence groups. Live chats can be conducted either via text chat or video call. Live chats can be conducted either via text chat or video call.

Performance Analytics

The dashboard enables comprehensive analyses of traffic peaks and the utilization of the chatbot, of frequently requested topics or the frequency of live chat transmissions.

Quality Assurance

At the push of a button botario offers automated tests, error logging and visualization of performance. The Content Improver helps to check and optimize training contents.

botario // Rasa

Best view in landscape mode.

Rasa X
Rasa Enterprise
Rasa X
Rasa Enterprise
Create intelligent dialogs

botario is based on RASA in the backend and uses AI to create intelligent dialogs. Thus, dialogs are flexibly controlled and can break out of rigid dialog trees. Context-sensitive dialogs can understand general follow-up questions in context and assign them to the current topic.

Connection to various channels and APIs

botario supports interactions via text (e.g. webchat, WhatsApp, SMS, Messenger, etc.) as well as via voice (e.g. Alexa, telephony, etc.). botario can be connected via interfaces to the backend system landscape as required and perform RPA routines.

View, annotate and learn from real conversations

Each chat history can be viewed. If the bot got stuck, unknown phrases can be added to the samples on click. This way the AI of the chat bot learns continuously.

Deploy anywhere

botario can be deployed completely offline and locally in a docker container. An internet connection is not required. Thus, even applications with sensitive data can be implemented easily and with the highest level of data protection.

Analytics

The dashboard enables comprehensive analyses of traffic peaks and the utilization of the chatbot, of frequently requested topics or the frequency of live chat transmissions. At the push of a button botario offers automated tests, error logging and visualization of performance.

Role-based user management

Role-based rights management enables all users, from regular users in the specialist departments to experienced IT professionals, to work together collaboratively. All changes made are automatically recorded with time stamp and user data, rollbacks are possible at any time, complete backups can be created or restored at any time.

Service Level Agreement (SLA)

Individual service level agreements can be arranged depending on requirements and company orientation.

Multi Instance

Multiple chatbot instances can be developed, deployed and managed simultaneously via a central platform.

Development & Production Mode

To be able to easily extend or change a bot during live operation, botario offers a “development” and a “production” mode for each instance. In the development mode the bot can be adapted and retrained. If everything works as desired the changes can go live on click. In the development mode the bot can be adapted and retrained. If everything works as desired the changes can go live on click.

Drag & Drop Story Builder

With the interactive Story Builder dialogs can be created intuitively by drag & drop in form of a well structured user flowchart.

Content Improver

The Content Improver displays detected errors or discrepancies in the samples and offers the possibility to fix them directly. This reduces the error-proneness of the chatbot and improves its performance.

Graphical Entity Annotator

Entities can be easily and quickly annotated and trained using the graphical editor.

Custom Actions IDE

The bot can also execute scripts that can be easily programmed in python in its own IDE in botario, without the overhead of the Rasa custom actions classes and modules.

Change History

Whether intents, actions or dialogues in the Story Builder: A change history can be displayed for all areas. This makes working in a team easier and makes changes transparent. Rollbacks to the history entries are possible at any time.

Integrated Live Chat Component

botario has a seamlessly integrated live chat component: service staff can take over chats if the customer requests, or if the bot gets stuck. Inquiries to live chat staff can also be returned to the bot. Existing live chat systems can easily be connected to botario.

Live Video Chat

If the user has been transferred to a service agent by handover, it is also possible to talk to the customer via video chat if the customer desires. All the customer has to do is give the release for microphone and webcam via the browser.

Low-Code Platform

With botario even employees without programming experience can create chat bots or new content because of its easy to use structure. For example, it is easy for customer service employees to incorporate their experiences into the bot.

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