Voicebots & Phonebots
Experience the feeling of having a natural conversation while meeting the highest data protection requirements.
AND 100+ MORE CUSTOMERS RELY ON BOTARIO
Discover user-centric features
Speech-To-Text
Transform spoken language into text with our advanced Speech-To-Text technology. Our self-developed solution recognizes many different languages in real-time at the highest level, enabling efficient and precise communication.
Multicall Management
Botario Voicebots are designed to handle many calls in parallel and autonomously address even difficult customer concerns in a natural phone conversation. The bot can also transfer to a human at any time.
Easy Integration
Telephony integration doesn’t have to be complicated. Our Voicebot module can be easily integrated into your existing phone system. You can determine when the Voicebot should take over.
Selected Use Cases
Voice and Phonebots can be used in various ways.
Appointment Scheduling
Schedule appointments intuitively – natural language control, flexible time slots, and counter-proposals.
Customer Service
Phonebots for efficient customer service – automated solutions for simple questions to complex processes.
Routing
Through intelligent topic recognition, the Phonebot connects callers directly to the right employee.
Authentication
Authenticate your customers easily and quickly through various factors such as customer number or invoice number.
Self-Service
Whether master data changes, complaint management, or meter reading submissions. Our Voice Bots handle each of your processes completely autonomously and reliably.
Transcription
Botario Speech-To-Text enables the transcription of conversations between customers and employees.
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Error-Free Processing
Automatic processing of customer inputs reduces the error rate within processes.
Customer Satisfaction
Increase customer satisfaction by avoiding wait times and directly resolving concerns.
24/7 Availability
Not limited by available workforce, the Voice Bot can provide 24/7 support to customers.
Maximum Control
We have designed our call function to elegantly bypass the pitfalls of traditional phone support systems. Communicate with your customers in a personal way while ensuring data protection and efficiency.
GDPR-Compliant? Absolutely!
Over 23 statutory health insurance companies, various energy service providers, mobile phone providers, and numerous SMEs with above-average data protection requirements already trust us wholeheartedly.
Data Protection at its Peak
All modules of botario – whether chatbot, telephony, Speech-To-Text, live chat, or LLM – can be hosted either in the cloud or On-Prem. Thus, we are the only company capable of automating even the most sensitive dialogues on any channel.
Cloud or On-Prem
Sit back and enjoy our fully managed SaaS service in the cloud or deploy the platform in your secure infrastructure. With botario, you always have the choice, and switching is possible at any time.
Customers, who trust us
“All stories (dialogs), intents (topics), slots (slots), and actions (actions) are clearly and alphabetically arranged; management and creation are very easy; conversations are easy to view thanks to filters.”
JanaCo-Founder at LOVIS
“After many pitches from different vendors, we decided on an innovative collaboration with botario and have never regretted that decision.”
JanProject Manager AI at Cewe
“botario is an outstanding chatbot platform, easy to use and with helpful features. Moreover, the botario team is super responsive and competent.”
RenéCEO of JUPUS
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