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Chat and Call Automation for Health Insurance Providers
Trusted by over 23 German public health insurers, botario automates even the most complex service processes — integrating with your existing ecosystem and deployable entirely within your infrastructure, ensuring full data sovereignty and zero US dependencies.
Instant answers
When members have questions, botario gives clear answers on topics like coverage, doctor visits, referrals, or hospital stays — and much more — all instantly, consistently, and in line with your connected knowledge sources.
Complex Calculations
botario handles complex use cases such as maternity pay and individual sickness benefit calculations — automatically gathering relevant data from connected systems, performing real-time validations, and delivering accurate results instantly.
Automated Workflows
Members can complete actions like updating personal information, or checking the reimbursement status directly through chat or phone. Connected systems handle the process end to end — from authentication to confirmation — ensuring fast, compliant, and transparent outcomes.
Helpdesk for Employees
Teams get the information they need instantly through a knowledge-driven chatbot. botario finds and delivers precise answers from your documents, systems, and websites — reducing time spent searching.
Core Capabilities, Built for Healthcare Service
Omnichannel Experience
Engage users on web, voice, WhatsApp, MS Teams, or phone — with one logic layer behind every interaction.
Advanced Role Management
Assign roles quickly, simply, and securely, add new users in seconds and give them exactly the permissions they need.
Multilingual Support
Serve diverse customer bases with fluent chatbot and voicebot interactions in multiple languages and dialects.
Context-Aware AI
Enhance response quality by pulling information from your internal docs, PDFs, and web content.
Built-in Compliance
Stay fully aligned with GDPR and healthcare sector data policies, with hosting in certified European data centers.
Analytics & Reporting Tools
Track performance across every channel with real-time insights and detailed statistics. Customize your dashboard with the metrics that matter most to you.
Trusted by 100+ Businesses to Automate what Matters
Before you ask...
Does my data stay in Europe?
botario is based in Germany and runs on Hetzner’s ISO-27001 certified servers in Nuremberg. That means your data is stored securely in the EU. If needed, we can also run everything on-premise in your infrastructure.
Will it work with the systems we have?
You don’t need to change your existing setup — we can integrate with any number of systems like CRM, contact centers, or payment platforms. We make sure everything connects seamlessly and runs smoothly.
How fast can I have the system up and running?
We provide ready-to-use templates, so you can get a first simple bot running right away. After that, we connect your systems and refine step by step to fit your needs. We start with an easy use case, show results early, and then scale together to automate even the complex cases.
Can AI make mistakes?
We design our bots so they don’t just rely on long prompts or vague instructions. Instead, you stay in control of how the bot behaves. With structured flows, smart fallback logic, and input/output validation, the AI stays grounded and delivers safe, reliable answers.
What if some questions need human agents?
We make handover simple. When a case needs a human, the bot transfers the conversation seamlessly and passes along all the details it already collected, so the agent can pick up right where the bot left off.
How do we keep information up-to-date?
You can drag and drop new files, and they’re ready to use right away. Or set up automatic retrieval from your systems or website, so updates happen in the background without extra effort.
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