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Chat and Call Automation for Healthcare Industry
From appointment scheduling to everyday patient inquiries, botario automates healthcare communication and frees up your staff — all while ensuring strict data protection. Whether via chat or phone, conversations remain reliable, compliant, and available around the clock.
Appointment Management
botario understands natural language, schedules, postpones, cancels appointments, collects the data needed to update your systems, and sends instant confirmations by email or SMS.
Patient Information
Let botario handle everyday patient questions — from opening hours and available treatments to accepted insurance, and details on how to reach your clinic.
Reminder Calls
Automate appointment reminder calls to minimise no-shows — patients receive a quick call to confirm, cancel, or reschedule their visit, keeping your schedule full and your team focused on care.
Human Handover
botario ensures patients get help anytime — it manages routine inquiries autonomously and brings in medical staff whenever personal care or expertise is needed.
Core Capabilities, Built for Healthcare Service
Omnichannel Experience
Engage users on web, voice, WhatsApp, MS Teams, or phone — with one logic layer behind every interaction.
Advanced Role Management
Assign roles quickly, simply, and securely, add new users in seconds and give them exactly the permissions they need.
Multilingual Support
Serve diverse customer bases with fluent chatbot and voicebot interactions in multiple languages and dialects.
Context-Aware AI
Enhance response quality by pulling information from your internal docs, PDFs, and web content.
Built-in Compliance
Stay fully aligned with GDPR and healthcare sector data policies, with hosting in certified European data centers.
Analytics & Reporting Tools
Track performance across every channel with real-time insights and detailed statistics. Customize your dashboard with the metrics that matter most to you.
Trusted by 100+ Businesses to Automate what Matters
Before you ask...
Does my data stay in Europe?
botario is based in Germany and runs on Hetzner’s ISO-27001 certified servers in Nuremberg. That means your data is stored securely in the EU. If needed, we can also run everything on-premise in your infrastructure.
Will it work with the systems we have?
You don’t need to change your existing setup — we can integrate with any number of systems like CRM, contact centers, or payment platforms. We make sure everything connects seamlessly and runs smoothly.
How fast can I have the system up and running?
We provide ready-to-use templates, so you can get a first simple bot running right away. After that, we connect your systems and refine step by step to fit your needs. We start with an easy use case, show results early, and then scale together to automate even the complex cases.
Can AI make mistakes?
We design our bots so they don’t just rely on long prompts or vague instructions. Instead, you stay in control of how the bot behaves. With structured flows, smart fallback logic, and input/output validation, the AI stays grounded and delivers safe, reliable answers.
What if some questions need human agents?
We make handover simple. When a case needs a human, the bot transfers the conversation seamlessly and passes along all the details it already collected, so the agent can pick up right where the bot left off.
How do we keep information up-to-date?
You can drag and drop new files, and they’re ready to use right away. Or set up automatic retrieval from your systems or website, so updates happen in the background without extra effort.
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